FAQ:

General Questions

Can I pick up my order?

Yes, you may set up a pick-up, just email us to confirm when is best for you.

Is there any charge for pick up.

No, there is no charge. Only thing extra you have to pay is sales tax.

It has been awhile since I ordered, what is going on?

Your order might be delayed for a few reasons. In all likelihood its due to a back-order of one of the products you ordered. If you have any questions please give our customer service department a call. Remember, we have a 95% fill rate on orders which means most of our kits ship within 3-5 business days of being processed.

If you do not see something you on our website, we can probably special order it for you. Please contact us at RaceDynamics1@aol.com and someone will assist you.

I want to do a group buy, can I get a discount?

Yes, Email us with the quantity of the kits you would like the group buy for and we'll let you know pricing.

Yes, you can mix-match a kit and usually receive the same price as a normal kit. Contact us and we'll let you know.

What kind of fiberglass do you guys use?

All our products are made with the high quality hand-laid fiberglass. Strong, durable, and great fitment.

Usually we will match prices. Email us your situation and we'll respond promptly with a decision.

Back-orders occur very suddenly and often times without prior notice. The market gets very hot for certain products all the time. While we usually are able to keep up with demand there is occasionally a short waiting period.

The cars we use in our ads are all custom show cars. Due to the variety of custom modifications done to them, the results may differ from the pictures. As always, pictures are for illustration purposes only. Generally speaking, the core styles will be the same.

Do your products come with warranty?

No, due to how fragile fiberglass there are no implied or express warranties. We do however shipped all of our kits insured, in the rare chance they do get damaged.

Yes, all side skirts and fenders come as a pair, only.

Are these products street legal?

Some of the products we provide are for off-road use only. Please check with your local police department for laws governing your area.

No, our kits do not come painted. There is too much of a chance of damaging an expensive paint job during shipping to be worthwhile.

I emailed you yesterday, why have I not received a response?

Most emails are responded to withing 24 hours, but due to the numberous emails me receive per day we can't always keep up. Please allow us at least 48 house to reply to all emails.

Shipping

Why is it more expensive to ship to a residence?

Majority of our shipping is delivered by a freight truck. Due to the size of the trucks, the shipping company prefers not to travel on smaller residential roads. The shipping company thus charges an additional charge whenever the destination is to a residence.

All shipping charges are paid to the shipping company, thus we do not return or refund any shipping charges that has been used.

Do you provide COD?

No, all purchases are made on a pre-pay bases. Orders must be paid in full before they get processed.

Check the package and its contents for any major damages. If the products are all there sign the bill. If any damages or problems are found make note of it before signing. If you have any questions or problems, please contact us.

Are your products insured during shipping?

Yes, all our products are insured during shipping.

Actual shipping time from our warehouse to any destination in the US is approximately 3-6 business days. The total shipping time can vary according to the availability of the products ordered.

Do you do any kind of express shipping?

Since all our shipping is done by freight, we do not provide express shipping, simply because it is too expensive.

Hawaii and Canada is a flat rate of $250 and can only be shipped to a business. Alaska is a flat rate of $350.

If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can however, make a claim with the shipping company directly. This does not mean that you will not get your claim, only that Race Dynamics will no longer be responsible for your claim.

Installation

Do you guarantee fitment?

Due to the nature of fiberglass, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment.

Race Dynamics is strictly a distributor. We do not do any kind of body work or customization. However, you may contact us and we can help you through your installation.

Why does my kit not fit perfectly?

Due to the nature of fiberglass, we cannot guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment.

The removal of the reinforcement bar may be necessary for the fitment of our aftermarket products. In some instances the reinforcement bar may only need to be trimmed down for fitment of our products.

Do your kits come with hardware and instructions?

Most kits do not come with instructions. We recommend having a professional body shop with experience in these products to perform installation.

For an experience body man, it is very simple to install our products. This is not always the case for body shops that have no experience in installing after market body kits. Even though you might feel you have the experience and knowledge to install it yourself, we do not recommend for any of our customers to install the products themselves. Please be advised that our recommendation is to take it to a professional. If the body shop is going to charge you anything over $1000 to paint and install, you are probably better off finding another source.

What kind of body shop should I have this kit installed by?

When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specialize in installing aftermarket body kits.

What is the best method of payment?

We prefer Paypal for all transactions.

We accept credit cards, money orders, cashiers checks, personal and company checks, and cash.

Do you do Western union?

No, western union is not an option for payment.

To prevent the use of fraud over the internet, we need this number to verify all information provided to us.

**Refunds are on the product prices only. SHIPPING CHARGES ARE NOT REFUNDABLE.

***Home business does not apply.